Help and support
Contact us
For help with the app, the website or your account, email support@omniscient.media.
- Corrections: corrections@omniscient.media. Our Corrections page explains how we handle them.
- Tips: tips@omniscient.media.
- Privacy requests: privacy@omniscient.media. See our Privacy Policy.
- Legal notices: legal@omniscient.media.
The app
- Reading needs no account.
- Sign in to keep your saved stories and reading history in sync across your devices. In the app you can sign in with Apple, with Google, or with the email address of an account you already have, using a code we email you or your password. New accounts in the app are created with Apple or Google.
- Turn the Bulletin notification on or off in Account, under Notifications.
- Saved stories, recent stories and recent Bulletin issues are downloaded to your device and open without a connection. Downloads use Wi-Fi unless you allow downloads on cellular in Account, under Storage.
- If the app says “Update required”, install the latest version of Omniscient Media from the App Store.
Signing in
- A sign-in code is emailed to the address on your account and works for 10 minutes. If it has not arrived, check your spam or junk folder, then request a new code.
- If you use Apple’s Hide My Email, you can still sign in with Apple; we receive only Apple’s relay address.
Deleting your account
In the app, open Account and choose Delete account. On the website, sign in and go to Settings.
Deleting your account permanently removes your account and profile, your comments, your saved stories and your reading history. It cannot be undone.
- If you signed in with Apple and delete your account in the app, Apple asks you to confirm, and we ask Apple to remove Omniscient from your Apple ID. If you delete your account on the website, you can remove it yourself in your Apple ID settings, under Sign in with Apple.
- A newsletter or Bulletin email subscription is separate from your account and continues until you unsubscribe.
- If you turned on notifications, your device’s notification registration is kept, no longer linked to any account, so the device can keep receiving the notifications it is set to. You can turn notifications off in Account at any time. To have the registration removed, email privacy@omniscient.media.
Newsletter and Bulletin emails
Every newsletter and Bulletin email has an unsubscribe link.